The Hermit’s Peak/Calf Canyon Claims Office has office locations in Mora, Las Vegas, and Santa Fe.
Claimants can visit any location to speak with Claims Office staff, ask questions about flood insurance, conservation restoration plans, partial payments, and types of losses, pick up and drop off documents, such as a Notice of Loss, seek assistance with completing documents, and meet with Navigators one-on-one to discuss details of their claim.
Claims Offices
New Helpline Hours: Monday – Thursday from 7:30 a.m. to 5 p.m. If you have questions call the Helpline, 505-995-7133.
Mora Claims Office
Monday, Wednesday, Thursday 7:30 a.m. - 5 p.m.
Tuesday
7:30 a.m. - 7:30 p.m.
Saturday
9 a.m. - 12 p.m.
Located at:
1 Courthouse Dr.
Mora, NM
Santa Fe Claims Office
Monday - Thursday 7:30 a.m. - 5 p.m.
Located at:
1711 Llano Street, Suite E Santa Fe, NM
Las Vegas Claims Office
Monday, Wednesday, Thursday 7:30 a.m. - 5 p.m.
Tuesday
7:30 a.m. - 7:30 p.m.
Saturday
9 a.m. - 12 p.m.
Located at: 216 Mills Ave. Las Vegas, NM
Claims Office Advocate
If you were impacted by the fire and/or flooding, the Claims Office Advocate and her team are readily available to provide support, address concerns, solve problems, or advocate on your behalf.
Paula P. Gutierrez
Claims Office Advocate
505-995-7133
FEMA-Hermits-Peak-Claims-Advocate@fema.dhs.gov